Privacy Policy

Effective Date: December 15th, 2024

ELT Global Pvt Ltd. ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and manage your information when you use our official website ("eltglobal.in"), e-learning web application ("app.eltglobal.in"), and mobile applications (available on Google Play Store and Apple App Store).

1. Information We Collect

a. Website and Web Application

We collect minimal information to enhance your experience, including:

  • Cookies: For session management, authorization, analytics, and personalization. Mobile applications, however, use device identifiers and similar technologies for these purposes.
  • Mandatory Information: Name, email address, and phone number (required for authentication and access).
  • Optional Profile Data: Users can opt to provide additional data to improve personalization and user experience.
  • Payment Data: Partial and ephemeral data handled by third-party payment processors to facilitate payments and payouts.
  • Logs: For auditing, analytics, and security purposes.

b. Mobile Application

The mobile application collects data similar to the web application, including:

  • Data for authorization, analytics, and personalization.
  • Name, email, and phone number (mandatory for account setup).
  • Payment data for transactions (processed securely through payment providers).
  • Optional Profiling Data: Interests, learning preferences, and past activity within the application are collected to personalize content recommendations, tailor learning materials, and improve user interface interactions for a more engaging experience.

2. Data Usage

We use the collected data for the following purposes:

  • To provide and improve our services.
  • To process and manage your account.
  • For analytics and personalization to enhance user experience.
  • To facilitate payments and resolve payment-related issues.
  • For auditing, security, and fraud detection.
  • To train and improve our AI-enabled chatbots using anonymized data. These reviews are fully de-identified and cannot be traced back to individual users.

3. Data Retention

a. User Data

We retain user data for up to three years unless:

  • Users request account deletion.
  • Legal or operational needs require shorter retention periods.

b. Logs

Audit, analytics, and security logs are retained for a period of 12 months or longer if deemed necessary for specific cases.

4. User Choices

We empower our users with the following choices:

  • Opt-In Profiling: Users can choose not to provide additional data for profiling, though it may impact functionality.
  • Account Deletion: Users can request the deletion of their account and all associated data.
  • Data Download: Users can request a copy of the data we hold about them, exercising their right to data portability.

5. Data Sharing and Security

  • Payment Information: Payment data is securely transmitted to and handled by third-party payment providers. We store only partial, necessary information.
  • AI Training: Human reviews of anonymized user interactions are conducted solely to improve our AI models. These reviews are fully de-identified and cannot be traced back to individual users.
  • Third Parties: We do not sell or share your data with unauthorized third parties.

We employ advanced security measures, including encryption, access controls, and regular security audits, to protect your information from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

  • Access and correct your personal information.
  • Opt out of optional data collection.
  • Request account and data deletion.

To exercise these rights, contact us at support@eltglobal.in .

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be communicated through our website, application, email notifications, or app alerts to ensure you are informed. Your continued use of our services constitutes acceptance of the revised policy.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@eltglobal.in

Address:

ELT Global Pvt Ltd, 2nd Floor, 36/5, Hustle Hub Tech Park, Somasundarapalya Main Rd, ITI Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102